TERMS & CONDITIONS
Shipping
United Kingdom
Shipping for all orders with the United Kingdom (England,
Scotland, Wales and Northern Ireland) is free of charge. Larger
orders will require a signature on receipt.
European Union
We also ship to the following EU countries: Austria, Belgium,
Denmark, Finland France, Germany, Greece, Irish Republic,
Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain and
Sweden. Shipping to EU countries is charged at cost and packages
typically take 3-5 days to arrive. Larger orders will require
a signature on receipt.
Returns & Refunds
Legal compliance
This RU21Sales.co.uk returns and refunds policy is in accordance
with the EU Distance Selling Directive which came into force
in October 2000 and is part of UK law under the Consumer Protection
(Distance Selling) Regulations 2000. This law applies to all
transactions within the UK where a consumer does not meet
the vendor. Contracts between businesses are not governed
by these regulations.
Your rights as a consumer
In accordance with the law, you have a 7 day 'cooling off
period' in which you have the right to cancel your purchase
and receive a full refund. You do not need to give a reason
for cancelling your purchase. We are obliged to refund your
payment in full within 30 days of your cancellation.
How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 days
'cooling off' period, please email us at cancellations@RU21Sales.co.uk
quoting your order number, name and address.
Refunds due to cancellation
Should you cancel your purchase with this 7 day 'cooling off'
period, we will refund your payment in full. If you paid by
credit or debit card, your refund will be made directly to
your credit or debit card within 30 days of your cancellation.
If you paid by any other means, your refund will be made by
cheque which will be posted to you within 30 days of your
cancellation. There will be no charges for cancellation within
this 7 day cooling off period.
Returning unwanted goods
Unwanted goods should be returned within 7 days of delivery.
Please email us at returns@RU21Sales.co.uk and we will send
a return address. You are advised to wrap the product carefully
to avoid damage. We cannot accept liability for goods lost
or damaged during transit, so you are also advised to return
goods by Recorded Delivery. Proof of postage will not be accepted
as proof of delivery. Please remember to include your order
number, name and address, or a copy of your purchase receipt.
Refunds for unwanted goods
Providing that unwanted goods are received by us in unused,
unopened and resalable condition within 7 days of delivery,
we will refund payment for the goods. Orders placed by credit
or debit card from this website will be refunded directly
to your credit or debit card. Orders placed by other means
will be refunded by cheque. These refunds will be made within
30 days of return of goods. Please note that all refunds for
unwanted goods are subject to a 25% restocking charge, which
covers our banking, postage and administration costs.
Out of stock items
Should any goods that you order be out of stock, we will inform
you within 24 hours of your order. We will complete your order
within 10 working days or provide a full refund.
Privacy Policy
Privacy & Disclosure
We respect your right to privacy. None of the information
we collect is passed on to other parties, except when required
as part of the business services we provide for you, or as
required under UK law.
Data Collection
We will only collect details about you when you place an order.
These will include your name and address, your email address,
and various other details necessary to complete a transaction
and complete your order. We do not collect any information
which may be deemed 'sensitive personal data' under the Data
Protection Act 1998.
Cookies
Cookies are small pieces of text information created by websites
and stored on your computer. Our shopping cart system uses
cookies to help maintain your shopping cart while you browse
our store. Use of cookies with our shopping cart is not compulsory,
but we cannot guarantee that our shopping cart will work for
you if you have cookies disabled in your browser. Our affiliate
system also uses cookies to remember which of our partners
has referred you to our web site. This information will be
stored in the cookie for a period of 30 days from your click-through
from the partner's link, unless you have cookies disabled
in your browser in which event the information will be retained
only during the session following your click-through. No other
information is stored in cookies, and cookies are not used
for any other purpose.
Protection
We will not share any details that you provide to us with
any third parties, unless we are required to do so by a Court
of Law. All customer's email addresses are automatically entered
into a database so they may receive occasional emails from
us about our products or general advice about our products
which may benefit them. Customers are free to opt out of the
news services by following the instructions on the bottom
of each news email.
Consent
Your submission of an order is deemed to be your consent to
provide us with your details. We use no other means of data
collection.
Credit & Debit Card Payments
We allow you to purchase services from us by credit card.
To ensure absolute security and privacy, we entrust credit
card transactions to WorldPay, one of the worlds leading credit
card payment solutions providers. Customers may supply credit
card numbers by other means, and the transactions will be
handled by WorldPay Ltd. Your credit card details will not
be retained by us following the transaction.
Security Statement
We take security very seriously, which is why we have chosen
to use online credit card processing facilities provided by
WorldPay.
WorldPay are Europe's leading payment service provider. They
are processing for companies such as John Lewis, Disney, Sage
and Vodafone. WorldPay have impeccable fraud prevention capabilities
and as such are master merchants for Visa and MasterCard.
Our WorldPay facilities are fully secure and use a range
of industry standard and WorldPay unique security and fraud
prevention systems. The WorldPay network uses 2048-bit encryption,
with full 128-bit encryption between the browser and the WorldPay
network. WorldPay systems are regularly inspected by the major
banks to ensure that system integrity and security are maintained
to the highest standards.
The WorldPay processing centre is securely linked to many
processing banks worldwide, who handle the credit card authorisations
online and process the transactions in real time. The WorldPay
servers are certified by Thawte, a public Certificate Authority.
Thawte will only issue Digital Certificates to those servers
which meet stringent security requirements. The WorldPay servers
meet and exceed these requirements.
It is now known that Internet transactions through systems
such as WorldPay are inherently more secure than other methods
of making purchases in 'cardholder not present' situations
such as telesales, or when giving a card to a waiter in a
restaurant.
Your online purchase from us will take place in real time,
and we will never see your credit card details. You can have
confidence that our online purchasing facilities are secure
and safe to use.
Please note that we have a strict policy of prosecuting all
fraudulent chargebacks.
Office Location
RU-21 Limited
1b Mallard Court
Mallard Way
Crewe Business Park
Crewe
Cheshire CW1 6ZQ
United Kingdom
Telephone: +44 (0)1270 254445
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